FAQ

Q&A: Shipping & After-Sales Service

Q1: How long does shipping take?

Estimated shipping time is around 10 business days after production completion.

※ Actual delivery may vary due to production processes, techniques, batches, machine capacity, or order complexity.
If multiple items with different manufacturing methods are ordered together, the longest production time will apply.

Q2: What situations are eligible for after-sales service?

Eligible Cases

  • Shipping Issues
    • Logistics delays, lost packages, misrouting, or returns caused by courier services
  • Product Quality Defects
    • Unintentional damage (cracks, scratches, creases) after receipt
    • Receiving incorrect items or quantities mismatched with your order
    • Missing components or incomplete shipments

Q3: What situations are NOT eligible for after-sales service?

Non-Eligible Cases

  • Production & Shipping Delays
    • Estimated production times are approximate and may vary due to manufacturing processes, techniques, batches, machine capacity, or mixed-order complexities.
  • Legal & Design Violations
    • Orders blocked or recalled due to illegal content (political propaganda, adult content) or third-party IP infringement.
    • Preview images are reference-only simulations; physical products may differ in clarity, texture, or color due to printing limitations.
  • Customer-Induced Issues
    • Design flaws from non-compliant uploads:
      • Bleed line misalignment causing design position errors
      • Insufficient glitter visibility on double-sided glossy badge paper
      • Printing defects from blurry/thin design elements
    • Returns caused by customer errors (refusal, unclaimed delivery, incorrect addresses, failed contact):
      • → No refunds. Re-shipping requires additional postage.
      • → Returned packages unclaimed for 30 days after warehouse receipt will be automatically destroyed (non-reprocessable).

Q4: Refund process and timeline

Application Method

Processing Flow

  • Funds transferred to specified account within 7 business days after approval
  • Bank transfer fees are borne by the applicant